Special bulletin from the Insolvency Service - Finance system shutdown

The Insolvency Service has issued a special bulletin, dated 12 March 2019. In it they have advised that there will be a finance system shutdown from 15th to 20th March 2019.

 For those of you who are yet to see it, their bulletin is copied below: 

Finance System Shutdown 15-20th March

We've been informed that, owing to changes for our colleagues at the Redundancy Payments Service, the Insolvency Service's finance system will need to be shut down from 17:00 on Friday 15 March to Wednesday 20 March. This will have the following effects:

  • We will be unable to approve new Debt Relief Orders for the duration of the closedown. This will affect orders submitted from Friday 15 March onwards. We will resume processing on Thursday 21 March.
  • We will not be able to respond to any balance enquiries
  • We will not be able to process any refund or transfer requests

Any applications submitted before the closedown that reach the 10-day limit without payment during this shutdown will automatically be cancelled; this is a system interaction we cannot stop. We will however review all cancelled applications after the shutdown ends and, where the fee had been received during the shutdown period, we will process the application as normal.

We hope this clarifies the situation and we apologise, for both the inconvenience and the short notice.

If any further queries arise please contact us at DRO.Preorder@insolvency.gov.uk