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over 3 years ago
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Web site and gov.uk
over 3 years ago
I have just looked at a snapshot of our website (someone circulated it to show my contact details) and saw that the complaints gateway is still shown as 'bis' etc, rather than 'gov.uk'. I remembered to update our leaflets and letters of engagement before the beginning of the month, but totally forgot the web site.
I have done a non scientific random sample of other firms (ie, google and looked at top half dozen firms, including one of the biggies) and all but one are still showing the old URL. The one that doesn't just gives post and email, so I'm not sure what that counts as!
Presumably the only reason someone will look at the complaints gateway site is if they are annoyed with us, and this will make it look as though we are even worse!
Hopefully my mistake will help others avoid making the same one.
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