Member question - do you back up your cloud application data?

I would like to ask members a question.  

If you use a cloud based accounting application do you backup the data separately?  In other words regardless of what levels of service, reliability or resilience provided by the service do you backup the data yourself?

 

Please leave your answers below.

  • No...not possible to back up in our main accounting product (although some products do offer this facility). We have had to ask for a restore on a couple of occasions where a client had been "deleted" from our systems- company in liquidation, we checked with liquidators if it could be deleted and they said yes....then a few weeks later realised they had not extracted all the data they needed. The restore was fine.....and we had 48 hours access with no charge before access was removed again.

  • Thanks Kevin.  

    I am considering a piece on the need for "backups", "data replication" and "archives". Which are subtly different.

  • No.  

    One reason for moving to the cloud was to improve back up compared with my systems as a small (part time) sole practitioner.  I did have discussions with the cloud provider on

    (a) their back up proceedures

    (b) the ability to transfer data (from their active and back up systems) to a new supplier

    (c) compliance of their active and back up systems with GDPR

    I also investigated the financial situation and historic performance of the provider plus discussed/confirmed with my clients that they were satisified with the security and reliability of the cloud system.

  • No - while some of the data is important, it is the links between the fields (ie. data plus application) which give the history that Kevin refers to below.  The data on its own is not that helpful and it is rare to find apps to help with this sort of migration, even with fairly simple applications.  Even if you do, they don't always work that well and then you're into the pain of debugging the errors!