The latest version of HMRC Our Strategy repeats the three strategic objectives of HMRC:
These three strategic objectives are to be “achieved” by eight key decisions that HMRC states that it has taken in the way it runs its business.
Each of these eight “decisions” is backed up by a short further explanation as to what this means in practice. In relation to the encouragement of the use of agents, decision six, the strategy document states:
“Agents can play a key role in helping people meet their obligations, while also supporting us in our ‘one to many’ relationship with customers.”
The strategy document then goes on to state that there are four strategic principles which underpin the way HMRC seeks to “deliver on” these decisions:
Customer-centric: we understand our customers through data and insight, so we can better tailor and target our support
Simplicity: we design our systems, products and processes around customers, to make it as easy as possible for them to deal with us
Integration: we design a tax system that integrates with third parties and business software
Proportionate and even-handed: we deploy our resources in a fair and targeted way to ensure no one is out of reach
The strategy document page also includes a link to the recently published annual report 2016-17 and Your Charter. You can read our news piece about the latest Your Charter annual report.