How to manage HMRC and tax compliance in the Covid-19 crisis

As the COVID-19 crisis continues, ICAEW Tax Faculty explains how to work with HMRC to resolve tax problems and disputes more quickly

With the economy facing one of its biggest challenges in recent times many running businesses will be juggling. Resources will be stretched and many will face tax compliance problems including missed or late filing of returns and issues with paying HMRC liabilities as they fall due. See our related article, Covid-19 Support on negotiating time to pay, for information and further advice on agreeing time to pay a tax bill.

The UK and indeed the globe is entering unchartered territory so the extent to which the usual rules will apply it is not entirely clear. We anticipate and hope that HMRC will apply a more relaxed approach in the way it interacts with ordinarily complaint businesses who are facing difficulties as a result of COVID-19. For example providing time to pay agreements on extended terms without the level of evidence usually requested. However, such practices will rely heavily on HMRC's discretion and it is unclear how this will play out. An understanding of the basic rules around managing disputes with HMRC will be helpful when navigating the ramifications of COVID-19.

Here are some questions we thought might be useful to consider:

Should businesses tell HMRC about problems?

It is helpful to communicate with HMRC in advance when a business is anticipating a problem meeting a deadline. This could be a payment which can't be met, a return that is going to be late or you require further to time to deal with an existing enquiry. We are expecting HMRC's resources to be stretched so in the event it is not possible to speak to HMRC, document the instances you have tried to contact it and consider writing a letter to discuss the issue. Approaching the matter this way will assist in mitigating penalties down the line and hopefully minimise the likelihood of further HMRC intervention. See our guidance on How to contact HMRC.

I have received a penalty, assessment or notice from HMRC - what should I do?

The first thing you should do is ensure that this is appealed within the time limit. The deadline is often 30 days but the guidance accompanying the letter will make this clear. Try not to panic – penalties are often automated but we anticipate HMRC will be more sympathetic to taxpayer defaults in this climate.

How do I appeal?

An appeal should be made in writing stating what you are appealing and why. It does not need to be detailed and can be a very short letter. Do include relevant reference numbers (eg, the unique tax reference number) the date of the appeal and full details of the original HMRC decision / letter. Sometimes an appeal form will be included and you simply need to complete this.

On what basis can I appeal?

There can be a variety of reasons why a taxpayer might disagree with an HMRC decision – for example they don’t agree with the underlying technical treatment. However, in the context of COVID-19, we anticipate the most typical reason for appeal will be ‘reasonable excuse’.

What does ‘reasonable excuse’ mean?

Reasonable excuse is a term provided in most penalty provisions and broadly means that, considering the circumstances, a taxpayer is not at fault for the failure resulting in a penalty.

We would strongly expect a global pandemic with the associated government measures to fall squarely within this category. Ordinarily being unable to meet your HMRC debt is not a reasonable excuse but given the circumstances leading to the current economic situation, we are in very different times. While we do not think it is necessary to provide a detailed letter at this stage, given management resources are likely to be stretched, it would be helpful to provide some narrative around reasonable excuse. For example, have your revenues declined because of government social distancing measures? Provide some brief details, if so, to justify the lack of funds.

I’ve missed the deadline to appeal – what should I do?

More details are available on the website around how to respond to penalties at

What if I still don’t agree with HMRC’s decision?

If you have appealed and HMRC doesn’t agree, in many instances you can request an internal review. This will mean that a separate part of HMRC (outside the existing team) will review the case file and decide whether it agrees with the current outcome.

This enables taxpayers to have their case heard by another party without the costs of going to Tribunal. There are mixed feelings about the success of internal review. However, it offers a low cost option to challenge HMRC decisions so can be worth a try. More details are available on the website in HMRC's manual at Appeals reviews and tribunals guidance.

One further route is to use Alternative Dispute Resolution (ADR). For more on how to use ADR to settle a tax dispute, see How to apply for Alternative Dispute Resolution (ADR) and when you can use it to resolve a tax disagreement with HMRC.

To summarise, wherever possible try and stay on top of tax compliance and keep HMRC informed of any expected delays or defaults. This will make conversations about any assistance you may require much easier to manage later. Hopefully, this will also reduce the need for HMRC intervention which invariably is more time consuming to manage than if a taxpayer takes control of the situation themselves.

Further support from ICAEW on the coronavirus outbreak

  • With Covid-19 all industries changed a lot especially the UK accounting Industry. With the latest Changes coming from HMRC even you see Job retention scheme or Bounce Back scheme, it gives a bit of relaxation to the business in the UK. What do you think about that?