Volunteer to test a new digital service for business rates

The Valuation Office Agency (VOA) is looking for volunteers from all sizes of tax agent firms to participate in user research for one of its services called Check, Challenge and Appeal (CCA) - a digital service for the current business rates process.

The VOA advises that:

  • Participation will involve following a scenario, exploring the prototype screens for the check and challenge journey. Your participation will be anonymous, and you will not need to provide any personal information.
  • Each session will take place on a Thursday, will be a maximum of 1 hour and will involve accessing the internet using a desktop/laptop computer from wherever you are.
  • The project is called Check, Challenge and Appeal (a digital version of the current process for Business Rates). The project runs to 21 December and VOA is now running some user research sessions to help them identify ‘quick wins’ and improvements to ensure that users find the service easy and are confident enough to use the service. It will also help identify any improvements in advance of the launch and help prioritise any future developments.

If you are interested in volunteering to test the service please email ccausertesting@voa.gsi.gov.uk

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