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How long is it taking for HMRC to reply to post in 2015?

What is your experience of HMRC’s post response times in 2015?

Does the turnaround time vary depending on the type of tax, letter or form? How satisfied are you with the quality and accuracy of the response you received?

Let us know by posting a comment below.

Please include:

  • the date of your letter
  • what type of tax it was about (SA, PAYE, CT, CIS,VAT etc)
  • the HMRC address you used
  • how long it took HMRC to reply
  • whether HMRC’s reply resolved your issue satisfactorily.

We are interested to hear about post delays, but also any positive feedback about HMRCs post response times in 2015.

Post a comment below
Your feedback in 2014 was extremely valuable and enabled us to highlight service issues to HMRC, supported by evidence.

We remain concerned about HMRC’s performance standards and will continue to work with HMRC through the Joint Initiative for Service Delivery (JISD) to address issues causing concern. We rely on feedback from you to continue to provide evidence to HMRC to highlight problems and delays.

ICAEW useful links
Working with HMRC – useful ICAEW and HMRC contacts
Working with HMRC – latest updates and news
TAXtools 1 – Useful HMRC contact information
Sending letters to HMRC on SA or PAYE matters

HMRC useful links
HMRC performance statistics – Business Plan indicators

  • I thought HMRC post was supposed to be scanned and logged but it appear not.  Just phoned in respect of one client where
    Letter sent 14.11.2014 – SEIS refund – I have just been told I cannot expect a response before 21.1.2015
    Letter sent 27.11.2014 - EIS refund – I have just been told I cannot expect a response before 3.2.2015 

    In both cases letter was clearly headed with nature of refund.  HMRC have just told me they cannot even say at this stage if either letter received as not logged on their system.

     

    This is just completely hopeless especially when it takes so long on the phone just to find out nothing !

    Tony Edwards

     Director on behalf of s4y Ltd

     

  • When two Claims for Overpayment Relief were submitted in the same envelope and were identical in every respect bar the amount, and when one was rejected - on the grounds that the claim had been signed by me and not the taxpayer - while the other (dealt with by a different officer) was accepted, I complained, asking for an explanation.
    My letter of complaint was dated 15 October 2014 and sent by recorded delivery to HMRC at PO Box 1000 Newcastle upon Tyne NE98 1WY. Despite 4 telephone calls chasing a response, I still await a reply.
    What really annoys me is that they give us agents comparatively little time to respond. What's sauce for the goose is definitely not sauce for the gander !
  • I sent 2 letters in respect of clients who reside in Spain to the Non-Residents' office on 20/11/14, enclosing Residencia Fiscal en Espana Convenio and also Certificado de Empadronamiento forms requesting confirmation of their residence position and also requesting that NT codes in respect of UK occupational pensions be issued. No response has yet been received and codings have not been amended.
    I have today been informed that post is currently only being dealt with dated up to September 2014. I think that this is outrageous, and that representations should be made to HMRC to concentrate on eliminating the backlog.
  • I have finally heard from HMRC in response to my complaint (see posting 13 January 2015): their letter is dated 26 January 2015. The gist of it is - we got it wrong by admitting one of the Claims, but we shan't admit the other one until it is signed by the taxpayer.

    Looking through my records I discovered that I have submitted three other Claims (between Sept 2013 and Feb 2014) that were signed only by myself and all were admitted.

    To use an Americanism: Go figure!
  • I have finally heard from HMRC in response to my complaint (see posting 13 January 2015): their letter is dated 26 January 2015. The gist of it is - we got it wrong by admitting one of the Claims, but we shan't admit the other one until it is signed by the taxpayer.

    Looking through my records I discovered that I have submitted three other Claims (between Sept 2013 and Feb 2014) that were signed only by myself and all were admitted.

    To use an Americanism: Go figure!