What is your experience of HMRC’s post response times in 2015?
Does the turnaround time vary depending on the type of tax, letter or form? How satisfied are you with the quality and accuracy of the response you received?
Let us know by posting a comment below.
We are interested to hear about post delays, but also any positive feedback about HMRCs post response times in 2015.
Post a comment below
Your feedback in 2014 was extremely valuable and enabled us to highlight service issues to HMRC, supported by evidence.
We remain concerned about HMRC’s performance standards and will continue to work with HMRC through the Joint Initiative for Service Delivery (JISD) to address issues causing concern. We rely on feedback from you to continue to provide evidence to HMRC to highlight problems and delays.
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I thought HMRC post was supposed to be scanned and logged but it appear not. Just phoned in respect of one client where
Letter sent 14.11.2014 – SEIS refund – I have just been told I cannot expect a response before 21.1.2015
Letter sent 27.11.2014 - EIS refund – I have just been told I cannot expect a response before 3.2.2015
In both cases letter was clearly headed with nature of refund. HMRC have just told me they cannot even say at this stage if either letter received as not logged on their system.
This is just completely hopeless especially when it takes so long on the phone just to find out nothing !
Director on behalf of s4y Ltd