What is your experience of HMRC’s post response times in 2015?
Does the turnaround time vary depending on the type of tax, letter or form? How satisfied are you with the quality and accuracy of the response you received?
Let us know by posting a comment below.
We are interested to hear about post delays, but also any positive feedback about HMRCs post response times in 2015.
Post a comment below Your feedback in 2014 was extremely valuable and enabled us to highlight service issues to HMRC, supported by evidence.
We remain concerned about HMRC’s performance standards and will continue to work with HMRC through the Joint Initiative for Service Delivery (JISD) to address issues causing concern. We rely on feedback from you to continue to provide evidence to HMRC to highlight problems and delays.
ICAEW useful links Working with HMRC – useful ICAEW and HMRC contacts Working with HMRC – latest updates and news TAXtools 1 – Useful HMRC contact information Sending letters to HMRC on SA or PAYE matters
HMRC useful links HMRC performance statistics – Business Plan indicators