HMRC’s Online Services helpdesk – are you getting the support you need?

HMRC’s online service helpdesk (Tel: 0300 200 3600) is open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
HMRC’s Digital Agenda is rapidly gaining pace and is creating an increased level of online activity. We are interested to learn if HMRC’s online services helpdesk is delivering the support you need, when you need it. The online services helpdesk offers help with the following:

·        If you’re having a problem logging on or registering for an online service

·        If you’re having problems submitting forms

·        If you’re receiving error messages in your online account or on HMRC forms

·        If you need technical help to download and use HMRC free software and tools

Post a comment below to let us know about your experiences when using HMRC's Online services helpdesk. Tell us what you were calling about, if you experienced any delays getting through and if the adviser was able to answer your query satisfactorily.
  • I have been trying to contact the HMRC online services helpline for corporation tax because I was finding it difficult to submit the computations and CT600 for the first periods of a new company covering 12 months and 11 days using the HMRC software.
    After holding on for about 8 minutes, and later for over 20 minutes, I gave up.
    0300 200 3600 is an expensive number to call.  Why can't HMRC also give a landline number (01, 02, etc) which can be covered in the "minutes" packages for BT and mobile providers?  0845 numbers, which HMRC previously used, are included in such packages.
  • I have a option to go self employed, Told to get a UTR number how do i get this number
  • I have tried on several occasions over several days to get an access code when signing in without success, why?
  • Reference 846PF00271626 R J SYMES ANS SON
    I have been receiving demands for payment that have already been paid. I have tried ringing 0300 200 3817 to explain this many times.
    The phone number provided is audible initially but once the first number option has been selected my audible acuity is unable to pick up the second set of recorded options.
    I have tried faxing 03000 518344 many times but each time the print out says “ BUSY “ whatever time of day or night I have tried to fax you.
    Please supply a fax number that I can communicate with your employees or a land line number which caters with those whose audible acuity is less than perfect.
    Thank you
    Roger Webb
    Prime Numbers
  • Unfortunately the ICAEW Tax Faculty cannot assist with individual tax queries such as the ones above. Contact details for HMRC are available on This forum is intended for tax agents and accountants to raise issues which may be of general concern to advisers.