HMRC’s Online Services helpdesk – are you getting the support you need?

HMRC’s online service helpdesk (Tel: 0300 200 3600) is open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
HMRC’s Digital Agenda is rapidly gaining pace and is creating an increased level of online activity. We are interested to learn if HMRC’s online services helpdesk is delivering the support you need, when you need it. The online services helpdesk offers help with the following:

·        If you’re having a problem logging on or registering for an online service

·        If you’re having problems submitting forms

·        If you’re receiving error messages in your online account or on HMRC forms

·        If you need technical help to download and use HMRC free software and tools

Post a comment below to let us know about your experiences when using HMRC's Online services helpdesk. Tell us what you were calling about, if you experienced any delays getting through and if the adviser was able to answer your query satisfactorily.
  • I have been trying to contact the HMRC online services helpline for corporation tax because I was finding it difficult to submit the computations and CT600 for the first periods of a new company covering 12 months and 11 days using the HMRC software.
    After holding on for about 8 minutes, and later for over 20 minutes, I gave up.
    0300 200 3600 is an expensive number to call.  Why can't HMRC also give a landline number (01, 02, etc) which can be covered in the "minutes" packages for BT and mobile providers?  0845 numbers, which HMRC previously used, are included in such packages.
  • Anonymous
    I have a option to go self employed, Told to get a UTR number how do i get this number
  • Anonymous
    I have tried on several occasions over several days to get an access code when signing in without success, why?
  • Anonymous
    Reference 846PF00271626 R J SYMES ANS SON
    I have been receiving demands for payment that have already been paid. I have tried ringing 0300 200 3817 to explain this many times.
    The phone number provided is audible initially but once the first number option has been selected my audible acuity is unable to pick up the second set of recorded options.
    I have tried faxing 03000 518344 many times but each time the print out says “ BUSY “ whatever time of day or night I have tried to fax you.
    Please supply a fax number that I can communicate with your employees or a land line number which caters with those whose audible acuity is less than perfect.
    Thank you
    Roger Webb
    Prime Numbers
  • Anonymous
    Dear sirs
    I have returned a tax refund form
    I do not want a cheque to be sent in my name ? My name is tracey Anne smith
    No number 252603b
    I would like it to be written to mr. M Griffiths as I do not have a bank account
    Regards tracey smith
  • Unfortunately the ICAEW Tax Faculty cannot assist with individual tax queries such as the ones above. Contact details for HMRC are available on This forum is intended for tax agents and accountants to raise issues which may be of general concern to advisers.
  • In reply to Anonymous:

    Tracey, we suggest that you delete your personal details from the post above to avoid any risk of them being misused.
  • Anonymous
    I got fake web site with y organisation,which I want report
    Sent from my iPad

    Begin forwarded message:

    From: " HM Revenue & Customs " <>
    Date: 28 March 2017 at 09:29:52 BST
    Subject: Local Property Tax and eForm Annual PAYE Tax Return 2017

    Dear Applicant,

    The contents of this email and any attachments are confidential and as
    applicable, copyright in these is reserved to HM Revenue & Customs.
    Unless expressly authorised by us, any further dissemination or
    distribution of this email or its attachments is prohibited.

    If you are not the intended recipient of this email, please reply to
    inform us that you have received this email in error and then delete it
    without retaining any copy.

    I am sending this email to announce: After the last annual calculation of
    your fiscal activity we have determined that you are eligible to receive a
    tax refund of 215.34 GBP.

    You have to click the personal and unique link with
    the, TAX REFUND NUMBER ID: UK690843506

    Complete the tax return form by follow the link below:

    After completing the form, please submit the form by clicking the SUBMIT
    button on form and allow us 2 - 3 business days in order to process it.


    Diane Nitschke,
    Transaction ID: GB-690843506-HMRC
  • Anonymous
    I have today tried to contact HMRC the line is engaged all the time!!. I submit accounts for a company, CIS, Vat and payroll, I do these from 3 different locations, so have a big problem with the fact a telephone number has to be given for a code to use the online service, what do I do, as unable to speak to an agent
  • Anonymous
    Hi i received an Email concerning money owing to me from last year i am worried that this may be a scam as it was asking for my Bank details .Is this ok as i am on pension i do pay a little Tax on a private pension look forward to a reply.
  • Anonymous
    *** iv tried 3 times for a new id and password and all i get is iv given the wrong details i try to phone and get nowere so what do i do
  • Anonymous
    We tried yesterday to file many PAYE returns (we use SAGE payroll) and they wouldn't send (due to HMRC service issues) but usually it carries on trying in the background while we get on with other work. We tried to send more last night (on overtime) and again they didn't go. We expected to come in this morning to find them having be filed overnight - nothing. We rang the helpdesk and they cut us off as they are too busy.

    This is just not good enough. They shortened the filing deadline by a month which won't have helped the traffic volume and now cannot resource their systems effectively to enable compliance.