HMRC’s Online Services helpdesk – are you getting the support you need?

HMRC’s online service helpdesk (Tel: 0300 200 3600) is open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
HMRC’s Digital Agenda is rapidly gaining pace and is creating an increased level of online activity. We are interested to learn if HMRC’s online services helpdesk is delivering the support you need, when you need it. The online services helpdesk offers help with the following:

·        If you’re having a problem logging on or registering for an online service

·        If you’re having problems submitting forms

·        If you’re receiving error messages in your online account or on HMRC forms

·        If you need technical help to download and use HMRC free software and tools

Post a comment below to let us know about your experiences when using HMRC's Online services helpdesk. Tell us what you were calling about, if you experienced any delays getting through and if the adviser was able to answer your query satisfactorily.
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  • I have been trying to contact the HMRC online services helpline for corporation tax because I was finding it difficult to submit the computations and CT600 for the first periods of a new company covering 12 months and 11 days using the HMRC software.
    After holding on for about 8 minutes, and later for over 20 minutes, I gave up.
    0300 200 3600 is an expensive number to call.  Why can't HMRC also give a landline number (01, 02, etc) which can be covered in the "minutes" packages for BT and mobile providers?  0845 numbers, which HMRC previously used, are included in such packages.
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