HMRC’s Online Services helpdesk – are you getting the support you need?

HMRC’s online service helpdesk (Tel: 0300 200 3600) is open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
HMRC’s Digital Agenda is rapidly gaining pace and is creating an increased level of online activity. We are interested to learn if HMRC’s online services helpdesk is delivering the support you need, when you need it. The online services helpdesk offers help with the following:

·        If you’re having a problem logging on or registering for an online service

·        If you’re having problems submitting forms

·        If you’re receiving error messages in your online account or on HMRC forms

·        If you need technical help to download and use HMRC free software and tools

Post a comment below to let us know about your experiences when using HMRC's Online services helpdesk. Tell us what you were calling about, if you experienced any delays getting through and if the adviser was able to answer your query satisfactorily.
  • Unfortunately the ICAEW Tax Faculty cannot assist with individual tax queries such as the ones above. Contact details for HMRC are available on This forum is intended for tax agents and accountants to raise issues which may be of general concern to advisers.
  • I got fake web site with y organisation,which I want report
    Sent from my iPad

    Begin forwarded message:

    From: " HM Revenue & Customs " <>
    Date: 28 March 2017 at 09:29:52 BST
    Subject: Local Property Tax and eForm Annual PAYE Tax Return 2017

    Dear Applicant,

    The contents of this email and any attachments are confidential and as
    applicable, copyright in these is reserved to HM Revenue & Customs.
    Unless expressly authorised by us, any further dissemination or
    distribution of this email or its attachments is prohibited.

    If you are not the intended recipient of this email, please reply to
    inform us that you have received this email in error and then delete it
    without retaining any copy.

    I am sending this email to announce: After the last annual calculation of
    your fiscal activity we have determined that you are eligible to receive a
    tax refund of 215.34 GBP.

    You have to click the personal and unique link with
    the, TAX REFUND NUMBER ID: UK690843506

    Complete the tax return form by follow the link below:

    After completing the form, please submit the form by clicking the SUBMIT
    button on form and allow us 2 - 3 business days in order to process it.


    Diane Nitschke,
    Transaction ID: GB-690843506-HMRC
  • I have today tried to contact HMRC the line is engaged all the time!!. I submit accounts for a company, CIS, Vat and payroll, I do these from 3 different locations, so have a big problem with the fact a telephone number has to be given for a code to use the online service, what do I do, as unable to speak to an agent
  • Hi i received an Email concerning money owing to me from last year i am worried that this may be a scam as it was asking for my Bank details .Is this ok as i am on pension i do pay a little Tax on a private pension look forward to a reply.