Are you having any problems when contacting HMRC by phone?
Please post a comment below to tell us about your experiences, indicating:
If you do not have time to expand your comment please just provide the basic information in items 1 to 3.
Post a comment below
Your feedback in 2014 was invaluable in helping us to monitor this important area of HMRC’s work and provide evidence to support our concerns about HMRC’s disappointing performance standards. We sent your comments to HMRC in a report in May 2014 which can be found together with HMRC’s reply at HMRC’s telephone service: the department replies to Tax Faculty comments.
There is still work to do and we will continue to work with HMRC through the Joint Initiative for Service Delivery (JISD) to address these issues.
We also welcome your feedback and comments on which HMRC telephone lines are working well.
Useful ICAEW links
TAXtools 1 – Useful HMRC contact information
Working with HMRC – latest updates and news
Report or resolve a tax problem
TAXtools 1: HMRC contact information
HMRC performance Statistics – Business Plan indicators
On the occasions that there has been the need to speak with HMRC’s Trust Helpline, I also have had frustrating wait period experiences. I hope that I am wrong, but I have the feeling that when one has tried and speak to the department, and unsuccessfully attempted on a number of separate occasions on the same day, quite simply there is nobody on duty at all when there is no reply, as on other days someone has replied within 20 seconds.