Employer PAYE liabilities and payments – how are HMRC’s systems working?

As PAYE RTI nears the end of its second year, are HMRC’s debt management and banking processes working as they should? 

The Tax Faculty is keen to hear your feedback, good or bad, plus examples of any problems which we can raise with HMRC. We’d like to hear from you whether you are an employer or payroll agent/bureau or an adviser.

For example: 

  1. Is HMRC’s business tax dashboard showing correct figures?
  2. Are you being chased by HMRC for underpayments that are not due?
  3. Have wrong apparent underpayments that you have referred via HMRC’s employer helpline to their Disputed Charges Team (DCT) been sorted out? How long is it taking for the DCT to sort out mistakes?
  4. Has HMRC reallocated amounts on your employer PAYE account for no obvious reason and/or without telling you?
  5. Have specified payments been added to your employer PAYE account when they should not have been, and which cannot be deleted?
  6. Are you having problems with obtaining repayment of overpayments, including accidental overpayments, for example, payments made twice or the wrong amount paid?
  7. Are there still unresolved issues, such as wrong apparent underpayments and unexplained reallocations, outstanding from 2013/14 and earlier years?

Please let us know of any difficulties you are encountering in this area by posting a short comment below. If it’s easier, just indicate which numbered bullets apply to you.

We​​ would also like to hear about the process for submitting RTI returns – you can post comments on our separate forum post How well are the RTI processes working now?


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  • Re Item 5 specified charges, and item 2 HMRC debt collector chasing for underpayments which don't exist:

    We have had 4-5 clients who have received specified charges despite having already submitted a final EPS/FPS through our RTI compliant IRIS software. Moreover some of the companies have already been dissolved. Despite both above points, the clients are being seriously hassled by debt collection (first letter date 27 April not received until several days later - debt collector arrived at the door today).

    HMRC's systems seem unable to link up quickly enough or at all and HMRC's Employer's Helpline were"unable to see the already submitted final EPS/FPS".

    As agent we seem to be in a piral of incompetence caused by HMRC's inadequate IT systems, procedures and training.
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