Employer PAYE liabilities and payments – how are HMRC’s systems working?

As PAYE RTI nears the end of its second year, are HMRC’s debt management and banking processes working as they should? 

The Tax Faculty is keen to hear your feedback, good or bad, plus examples of any problems which we can raise with HMRC. We’d like to hear from you whether you are an employer or payroll agent/bureau or an adviser.

For example: 

  1. Is HMRC’s business tax dashboard showing correct figures?
  2. Are you being chased by HMRC for underpayments that are not due?
  3. Have wrong apparent underpayments that you have referred via HMRC’s employer helpline to their Disputed Charges Team (DCT) been sorted out? How long is it taking for the DCT to sort out mistakes?
  4. Has HMRC reallocated amounts on your employer PAYE account for no obvious reason and/or without telling you?
  5. Have specified payments been added to your employer PAYE account when they should not have been, and which cannot be deleted?
  6. Are you having problems with obtaining repayment of overpayments, including accidental overpayments, for example, payments made twice or the wrong amount paid?
  7. Are there still unresolved issues, such as wrong apparent underpayments and unexplained reallocations, outstanding from 2013/14 and earlier years?

Please let us know of any difficulties you are encountering in this area by posting a short comment below. If it’s easier, just indicate which numbered bullets apply to you.

We​​ would also like to hear about the process for submitting RTI returns – you can post comments on our separate forum post How well are the RTI processes working now?


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  • I have just put the phone down to HMRC. Client P35 shows PAYE over payment of £2,500. We claimed in writing on 21 April as requested. Today informed letter was opened on 01 June and the date by which HMRC expects to deal with this and refund the client is November 2015.
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