Getting through to HMRC on the telephone in 2016 - are there still problems?

The 555 posts to the forum post Getting through to HMRC on the telephone in 2015: Report your problem confirmed that trying to contact HMRC by telephone remained a major problem throughout 2015.

To enable us to provide HMRC with up to date evidence that contacting the organisation by phone continues to cause our members very significant problems, please post a comment below to tell us about your experiences, indicating:
  • the name of the helpline
  • the telephone number
  • an outline of the problem you were calling about
  • how long it took for your call to be answered
  • whether you were happy with how the call was handled, and
  • if your issue was resolved satisfactorily.
If you do not have time to expand your comment please just provide the basic information in items 1 to 3.
Post a comment below
Your feedback in 2015 was invaluable in helping us to monitor this important area of HMRC’s work and provide evidence to support our concerns about HMRC’s continuing disappointing performance standards HMRC's latest performance statistics.
There is clearly still work to do and we will continue to work with HMRC through the Issues Overview Group and to address member issues.
We also welcome your feedback and comments on which HMRC telephone lines are working well.
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  • I was trying to do my Self Assessment for 2017 and I didn't know my UTR number.
    Was on the line for 13 min (!!!).
    After I introduced myself and provided my NINO number, the idiot asked me where I lived in 2012 as a security question. As he explained, it was done to protect myself(!!!). I don't need such paranoid protection. I need my UTR number.
    And what do you think? He refured to provide!
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