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Tax repayments: are there continuing delays in 2016?

Delays in receiving tax refunds
Throughout 2015 the Tax Faculty continued to receive reports that there were significant delays in the tax repayment process. We continue to raise this matter regularly with HMRC but would like up-to-date evidence of the current position.

If you are having problems with delays in the processing of tax refunds, please post a comment below. Please tell us:

  • What the overpayment relates to – SA, non-SA, CT, PAYE, PAYE offset of CIS payments, or something else
  • The amount of the tax repayment and year it relates to
  • How long you have you been waiting, or if the repayment has now been received, how long it took to be processed
  • Whether you had to call HMRC to chase the repayment and if so how many times
  • If the repayment was withheld by HMRC, the reason for this, if you know it
  • Whether you have seen an improvement in the repayment process in relation to any specific tax (or taxes).
Don’t forget that in April 2015, HMRC systems were brought into line with banking industry standards so that, wherever possible, repayments are made back to the credit card or debit card used to make the payment on the self assessment account.
The repayment will be made back to the card where all of the following criteria have been met:
  • the most recent payment was made using the card
  • the payment was made post 5 April 2015
  • the repayment is no more than the amount of the last payment made
  • the payment was made within nine months of the creation of the repayment.
HMRC’s system will automatically attempt to repay to the card regardless of any nomination made on the tax return stipulating a different account, so agents should be aware to look out for this and warn their clients that their tax repayment may not be made where they are expecting it to.
Useful Links
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  • I have showing on my account that I have overpaid tax (which I anticipated) with a repayment of £7000 plus available to me. I have attempted to use the HMRC link to request repayment but it has not worked, I called the HMRC but was told that a back office manager needed to review what is happening. It is rather frustrating that I am paying penalty for money i borrowed to pay the last demand from the HMRC, it seemed to be taking far too long to make a repayment. I recall that the government makes so issue out of small businesses not getting their invoices paid on time, the HMRC ought to lead in this regard.
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