HMRC aims to make repayments within four weeks. We all agree that before making refunds HMRC needs to check that they are genuine to avoid fraud. These security checks will inevitably cause an extra delay processing the cases selected. This combined with the higher volume of claims being made at this time of the year may add a couple more weeks before a refund is issued.
How long are your clients waiting for their refunds?
If your refund is longer than four weeks let us know:
We are interested to hear if your experience matches what HMRC are telling us.
As you are aware HMRC helplines are exceptionally busy. To help you avoid wasting your time with unproductive calls we recommend that you inform clients that refunds will take at least four weeks and unless urgent don’t chase HMRC in the interim.
For background see Tax repayments – 2009/10 - How long will they take?
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