Problems with VAT being collected by direct debit

I wondered if anyone else has experienced, or their clients have experienced, problems with VAT being collected by direct debit. 

I have 2 cases where the March quarter VAT was done online and a DD set up.  Confirmations of the direct debit being set up were received and printed but both have subsequently had letters saying the VAT is outstanding and when the client has phoned the VAT office they say there is no DD set up.  Both client's have now paid by cheque.

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