Delays by HMRC repaying tax overpaid

A client telephoned me yesterday to let me know he had not yet received the repayment due from his 2013/14 tax return.  The amount due is just over £4,000.
The tax return was submitted on 21 January 2015, so I expected the repayment to have been made by now (23 April).
I was advised that the repayment had been referred to the investigations team for a security check to be carried out. When asked if there was a problem with the repayment or if there were any issues on his account, I was told that they “couldn’t say” as the matter was being dealt with in the investigations team.
I asked what sort of a timescale we were expecting before the repayment is made and was advised that the team would write to the client by 12 June 2015!
I expressed my frustration at this, as the length of time between submission of the return and contact with the client is completely unacceptable. No correspondence had been received either by us or the client to explain either:
·         That the repayment had been referred for a security check, or
·         Why this was necessary Are other users of the forum experiencing similar delays?
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  • I have waited since last August to get a repayment for a deceased client of about £4,000.  I have chased for the repayment and have now been told that I have to submit the grant of probate to them. I have been in practice for over 30 years and have never been asked to provide this before, is this a change in practice by HMRC? It is now over three weeks since I supplied the grant and the payment has progressed to "Bank repayment pending".
    I have requested the repayment on line several times but apparently the account "switch" was set to not allow the repayment request to work.  I have had this before.  Why doesn't the request for repayment throw up a message to say the request has not been accepted rather than leave the requester checking back to see if the repayment has been made and then after a few weeks making a further repayment request?
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