Problems with PAYE paid by Direct Debit

I wonder if there is a wider problem with DD payments to HMRC going missing. I set up a DD through the HMRC website on 22 Jan 2010 to pay PAYE. The payment was taken on 25 Jan 2010 and the HMRC ref: HMRC NDDS appeared on my bank statement. It was only when I received an underpayment notice for the tax year 2009/10 from Cumbernauld, and rang to enquire, that I discovered the Jan 2010 payment had not reached my PAYE account. How many other companies is this affecting?
You can't get access to your own PAYE account, as an employer or agent, so you have no idea whether the PAYE is under or over paid for the year. Mistakes like this by HMRC could go unnoticed for years.
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  • I completely agree with Liz! I received an underpayment notice for a client and it took me over an hour of holding to speak to someone. Even then, it wasn't the right person because the phone queue I was in was basically re-routing me around the various helplines. Fortunately, the HMRC rep was kind enough to handle the query and we got it sorted (HMRC had allocated the payment to the wrong year).

    It would be so much easier if there was online access to the account and/or an agent dedicated line for Employers queries.
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