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Claims to reduce self assessment payments on account for 2016/17. Any problems?

We have been alerted by a member to a possible problem with self assessment payments on account. Are any other members experiencing difficulties with the HMRC on line service to reduce self assessment payments on account for 2016/17? The member who has reported this has submitted four in the last month and has reported that none has been actioned by HMRC although he has received (and printed) a confirmation on each occasion confirming that the claim has been made. Each time he has had to follow up with a telephone call to the agent helpline to get the claim processed.

Have other members had similar problems? Please post your comments below.

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  • Yes- same happened to me-2 partners, processed twice (end Oct and last week) by me- neither were processed by HMRC. Officer on Agent helpline effected them manually for me today- I have yet to see if that worked! Agent had not heard of the problem before. I asked her to pass to tech team.
    Robert Lea FCA
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