Members have continued to report issues with HMRC helplines during 2016 although the statistics reported by HMRC indicate significant improvement. This feedback is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.
To enable us to provide HMRC with up to date evidence of the problems that HMRC helpline performance cause our members, please post comments below to tell us about your experiences, indicating:
and if the concern is about quality:
In reply to Anonymous: