HMRC helpline performance in 2017 - are there still issues?

Members have continued to report issues with HMRC helplines during 2016 although the statistics reported by HMRC indicate significant improvement. This feedback is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.

To enable us to provide HMRC with up to date evidence of the problems that HMRC helpline performance cause our members, please post comments below to tell us about your experiences, indicating:

  • the name of the helpline
  • the telephone number
  • how long it took for your call to be answered

and if the concern is about quality:

  • an outline of the problem you were calling about
  • whether you were happy with how the call was handled
  • whether the issue was resolved satisfactorily.
No Data
  • Anonymous
    Anonymous 10 months ago
    name of the helpline: IHT helpline
    tel no: 0300 123 1072
    how long it took to answer: 19/4/17 : 24 mins no reply
    20/4/17 38 mins and still on hold!

    Long message and menu at the beginning of the call further extends the waiting time.

    Entirely unacceptable.
No Data