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HMRC helpline performance in 2017 - are there still issues?

Members have continued to report issues with HMRC helplines during 2016 although the statistics reported by HMRC indicate significant improvement. This feedback is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.

To enable us to provide HMRC with up to date evidence of the problems that HMRC helpline performance cause our members, please post comments below to tell us about your experiences, indicating:

  • the name of the helpline
  • the telephone number
  • how long it took for your call to be answered

and if the concern is about quality:

  • an outline of the problem you were calling about
  • whether you were happy with how the call was handled
  • whether the issue was resolved satisfactorily.
  • After trying for 20 minutes to even get a connection I have to jump through 8 minutes of automated rubbish including setting up a voice password to then be cut off before being connected to an advisor.

    Now back to number which will not connect.

    Absolutely pathetic and disfunctional system.
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