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How long is it taking HMRC to turnaround post in 2017?

Members have continued to report issues with the length of time that HMRC takes to respond to written correspondence. HMRC’s published statistics show that it is meeting its target of clearing 80% of post within 15 working days and 95% within 40 working days. Feedback, positive and negative, is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.

To enable us to provide HMRC with up to date evidence on its performance in handling post and the impact on members, please post comments below to tell us about your experiences, indicating if possible:

  • the date of the letter or form
  • the type of tax (SA, PAYE, CT, CIS,VAT etc.)
  • the HMRC address used
  • the date of HMRC’s reply or the processing date
  • whether HMRC’s reply dealt with the issue fully.
  • Client due a CGT refund of approx. £1,000 overpaid on the 2014 tax return, due to a performance estimate which fell short. Posted a revised full return on 29/11/2016 to SA Services BX9 IAS. Rang HMRC on 20/01/2017 was told it would not be dealt with until mid March.
  • The Tax Faculty welcomes your feedback on HMRC’s services. Please use this 2017 forum post – and not the equivalent forum for previous years.
  • HMRC response times generally.

    Had three companies where HMRC treated FPS's incorrectly. With one company they accepted there was an issue and logged it for their Technical Team. They sorted it 25 months later. Other company, after a series of phone calls they accepted it as an issue. Still waiting for it to be fixed. almost 3 years. 3rd Company, lady on phone was, and I don't mean to be rude, but an idiot. She absolutely refused to believe a mistake could have been made. Even though the payroll software had the HMRC submission logs proving our case. HMRC debt collector sent to us, and after a thorough inspection of our payroll records agreed with us. Still awaiting them to look at it. almost 3 years. I have spoken to a payroll company and a firm of accountants. They have cases stacked up awaiting HMRC to look at it. In the meantime, employees tax codes have been affected, employees double taxed etc. Tax scope in terms of complexity and numbers is beyond paper. Decent systems are needed but internal politics and government politics get in the way.
  • Sent an amended 2015 SATR to HMRC on 31 January 2017 and rang them on 7 March 2017 to see when amendment would be done. Told the expected date was 28 March 2017.
  • Take a look at the NRCGT late filing post on this forum. HMRC are taking up to 5 months to deal with appeals.

    Doubtless those in charge will be made a Lord/Dame for their efforts.