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How long is it taking HMRC to turnaround post in 2017?

Members have continued to report issues with the length of time that HMRC takes to respond to written correspondence. HMRC’s published statistics show that it is meeting its target of clearing 80% of post within 15 working days and 95% within 40 working days. Feedback, positive and negative, is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.

To enable us to provide HMRC with up to date evidence on its performance in handling post and the impact on members, please post comments below to tell us about your experiences, indicating if possible:

  • the date of the letter or form
  • the type of tax (SA, PAYE, CT, CIS,VAT etc.)
  • the HMRC address used
  • the date of HMRC’s reply or the processing date
  • whether HMRC’s reply dealt with the issue fully.
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  • HMRC response times generally.

    Had three companies where HMRC treated FPS's incorrectly. With one company they accepted there was an issue and logged it for their Technical Team. They sorted it 25 months later. Other company, after a series of phone calls they accepted it as an issue. Still waiting for it to be fixed. almost 3 years. 3rd Company, lady on phone was, and I don't mean to be rude, but an idiot. She absolutely refused to believe a mistake could have been made. Even though the payroll software had the HMRC submission logs proving our case. HMRC debt collector sent to us, and after a thorough inspection of our payroll records agreed with us. Still awaiting them to look at it. almost 3 years. I have spoken to a payroll company and a firm of accountants. They have cases stacked up awaiting HMRC to look at it. In the meantime, employees tax codes have been affected, employees double taxed etc. Tax scope in terms of complexity and numbers is beyond paper. Decent systems are needed but internal politics and government politics get in the way.
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