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How long is it taking HMRC to turnaround post in 2017?

Members have continued to report issues with the length of time that HMRC takes to respond to written correspondence. HMRC’s published statistics show that it is meeting its target of clearing 80% of post within 15 working days and 95% within 40 working days. Feedback, positive and negative, is invaluable in helping us to monitor this area of HMRC’s work and as evidence to support the concerns we raise.

To enable us to provide HMRC with up to date evidence on its performance in handling post and the impact on members, please post comments below to tell us about your experiences, indicating if possible:

  • the date of the letter or form
  • the type of tax (SA, PAYE, CT, CIS,VAT etc.)
  • the HMRC address used
  • the date of HMRC’s reply or the processing date
  • whether HMRC’s reply dealt with the issue fully.
  • On 24th July 2017 I sent original forms for an HMRC confirmation of my residence and tax-paying in the UK. The letter was delivered and signed for on 25th July. I have not heard anything since. I have copies of all the forms that were included, but had to send the original (Italian) forms to HMRC. All I can say is that HMRC definitely received it all. After that, it's anyone's guess.
  • Letter sent 23 November 2017 seeking confirmation that LLP with no income/trade passed HMRC's own tests for not needing to prepare SATR.  30 January 2018; no reply.