Missing details when using HMRC software to file 2017 self assessment returns?

A member has reported the following:

The online system appears normal while entering all the data for a Tax Return, but when it is saved as a PDF the file does not show the Tax Return exactly as I would expect.

  1. No relevant personal details such as name, address, UTR and NI number on page 1
  2. No name and UTR at top of some of the supplementary pages -- see property section
  3. No unique reference at the foot of each page to identify the version of the Tax Return, although there is one at the foot of the final two pages (the tax calculation)
  4. The tax calculation pages (page 21 and 22) are those for 2015-16 not 2016-17. However, the numbers shown are indeed those correctly computed for 2016-17 tax payable.

The member has been unable to provide clients with a suitable Tax Return for 2016-17 for them to review and approve for submission.

Another member has made a similar report. The issue has been reported to HMRC and an answer is awaited. Have other members experienced this issue? To confirm: it affects HMRC online SA software, not any commercial software.

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  • Yes, I'm experiencing the self same problem (now in more than one case). I called HMRC on 11 May and was redirected to their Online Services Helpdesk. I was told it was all to do with Google Chrome and I was instructed to access HMRC online via Microsoft but the same problem applied. I've emailed a snapshot or the URL of the particular case (as instructed ) to the Helpdesk and am still awaiting the "further information" mentioned in their acknowledgement email of 11 May.
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