I don't know if any body else has this problem. I am trying to set up a direct debit to pay self assessment tax for a family trust I run. I log in to my online account click direct debit and it asks me to sign in again. I do that and just get back to the log in page. web chat suggested to avoid this looping, I clear the browsing history, clear cookies and try again entering the user ID & password from the keyboard (instead of using autocomplete).
I have done all this and have tried three different browsers. Still the same answer for both small trusts I run. Direct debit works fine for my individual tax. I may end up just posting a cheque now they have discontinued the post office payment method.
This issue has not previously been raised with the tax faculty. We suggest contacting HMRC’s online services helpdesk 0300 200 3600. If necessary this can be followed up by an online service complaint, quoting the reference number which you will be given when you phone.
Other available options for making payment are telephone or online banking or to pay at a bank or building society.