ICAEW continues to monitor HMRC’s performance. Vital to this work is specific, current feedback from members.
The three areas we monitor are telephone helplines, the handling of post (including the processing of paper forms) and the issuing of repayments.
We list below the particular issues on which we’d value feedback. Post a comment on this forum or contact Caroline.Miskin@icaew.com
To enable us to provide HMRC with up to date evidence of the problems that HMRC helpline performance cause our members, please post comments below to tell us about your experiences, indicating:
and if the concern is about quality:
To enable us to provide HMRC with up to date evidence on its performance in handling post please post comments below to tell us about your experiences, indicating if possible:
Please comment below on your experience of refunds, telling us: