As expectations from customers and guests are rising, the notion of surprise and delight is being replaced with expected and assumed. Guests and customers want to make their reservations through any smart device, properties should be well-connected, and rooms must enable any type of content.
This is just one part of the customer journey, and if you neglect the other parts of the journey, you as a hotelier will end up losing your customer base to your competition.
Technology has empowered the guest and helped enrich his experience. More importantly, it has helped employees to serve their guest better. Technology has also helped in streamlining operations – both business and management, and enabling the staff to provide a higher standard of service.
Therefore, it is safe to say that technology plays a critical role in the hospitality industry. Here are the latest technological trends that are being followed