On 7 October 2019 HMRC launched an upgraded online agent forum on a new platform.
The previous service has been decommissioned and current threads migrated to the new platform.
The new service is available from https://community.hmrc.gov.uk and the registration instructions are contained in the pdf document below. The instructions are the same for users of the old platform and for new users.
In order to gain access to the agent specific forums, users need to select the ‘Request agent forums access’ box on their profile page, provide their professional body membership details and wait for a further email from HMRC to confirm that access to the agent specific forums has been granted.
The Tax Faculty encourages all members in practice to participate in the forum and to use it to report HMRC service issues that may be widespread. Information about service issues and other updates often appear on the forum before being published elsewhere. Client identifying details should not be posted on the forum; it is recommended that after posting an issue any relevant details along with other evidence be emailed to email@example.com. This email address can also be used for any queries on how to use the forum.
The Issues Overview Group (IOG), which includes representatives from each of the major professional bodies, monitors the issues on the forum and escalates those which require further investigation beyond the response from HMRC. The ICAEW representative on IOG is firstname.lastname@example.org.